bA
bonita A
1 reviews | Active since Jun 2024
20 Jun 2024, 13:31
Debiting my account where there is no will in place
Capital legacy is deducting money from my account where there is no signed will in place for me. I have been in contact with Ludwig Roos and asked him to refund me those debit orders as it was *******ly debited from my account (if there is no will in place for what are you actually taking money for)
I am getting no response from him, and I am being left in the dark, my only option now is to lodge a complaint with The Ombudsman for Short-Term Insurance.
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Capital Legacy's replyOfficial
20 Jun 2024, 16:03Hi there Bonita,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply20 Jun 2024, 16:03
Official
Hi there Bonita,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care