ML
Mpogola L
1 reviews | Active since Aug 2019
28 Dec 2020, 05:39
Debited wrong amount
Greetings, I got debited a bit more then what was signed on my will. How can it be that on my second month I pay more, when I recieved no communication in regards with increased? I think I want to cancel my will with you.
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Capital Legacy's replyOfficial
28 Dec 2020, 08:01Hi there Mpogola,
Thank you for making contact and please accept my apologies for the frustration caused, as we do send notifications out regarding our Annual Increase that takes affect every January.
I'll be sure to look into the matter and ensure we nake contact with you as a matter of urgency.
Kind Regards,
Natasha Thysse
National Manager - Customer Care
Thank you for making contact and please accept my apologies for the frustration caused, as we do send notifications out regarding our Annual Increase that takes affect every January.
I'll be sure to look into the matter and ensure we nake contact with you as a matter of urgency.
Kind Regards,
Natasha Thysse
National Manager - Customer Care
Capital Legacy's reply28 Dec 2020, 08:01
Official
Hi there Mpogola,
Thank you for making contact and please accept my apologies for the frustration caused, as we do send notifications out regarding our Annual Increase that takes affect every January.
I'll be sure to look into the matter and ensure we nake contact with you as a matter of urgency.
Kind Regards,
Natasha Thysse
National Manager - Customer Care
Thank you for making contact and please accept my apologies for the frustration caused, as we do send notifications out regarding our Annual Increase that takes affect every January.
I'll be sure to look into the matter and ensure we nake contact with you as a matter of urgency.
Kind Regards,
Natasha Thysse
National Manager - Customer Care