VK
Vusumzi K

1 reviews | Active since Aug 2024

05 Jan 2025, 07:25

Debit order Dispute

Good day I have a bad experience with capital legacy I was called by a gentleman called Samuel Gumbi who wanted me to sign up a contract which I did not agree on. I did not sign any documents to confirm any agreement with them. All of a sudden there's a debit order on my bank account without my knowledge which is *********. This is ***** and would like that to be stopped. I I tried complaining to them several times but no positive response from them. On Friday dated 3rd January they tried debiting my account again which this is messing up with my credit score.

This company is not ethical to their people just taking money from them without any services rendered.

Thank you.

0
Replies (1)
Capital Legacy
Capital Legacy's reply06 Jan 2025, 07:08
Official
Hi there Vusumzi,

Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration caused. This is not the standard of service we aim to provide, and we take your concerns very seriously.
An agent will be in contact with you to address your issue promptly, as we would like to investigate the matter further. 

Thank you for your patience and for giving us the opportunity  to assist accordingly.

Have a lovely day !
Lesego Mabaso
Senior Team Leader