B
Burton
1 reviews | Active since Nov 2024
01 Apr 2025, 14:59
Customer service awful
Customer service awful. I'm trying to make changes to my will for the past year now. I am leaving Capital Legacy as soon as possible before it is to late.
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Replies (1)
Capital Legacy's replyOfficial
02 Apr 2025, 07:05Hi Burton,
I am extremely sorry to hear about the challenges you have experienced with our customer service thus far. This is certainly not the level of service we aim to provide.
We genuinely value your feedback, and I completely understand how frustrating this situation must be for you.
I will make sure it is escalated to the appropriate team to ensure these concerns are addressed.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
I am extremely sorry to hear about the challenges you have experienced with our customer service thus far. This is certainly not the level of service we aim to provide.
We genuinely value your feedback, and I completely understand how frustrating this situation must be for you.
I will make sure it is escalated to the appropriate team to ensure these concerns are addressed.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply02 Apr 2025, 07:05
Official
Hi Burton,
I am extremely sorry to hear about the challenges you have experienced with our customer service thus far. This is certainly not the level of service we aim to provide.
We genuinely value your feedback, and I completely understand how frustrating this situation must be for you.
I will make sure it is escalated to the appropriate team to ensure these concerns are addressed.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
I am extremely sorry to hear about the challenges you have experienced with our customer service thus far. This is certainly not the level of service we aim to provide.
We genuinely value your feedback, and I completely understand how frustrating this situation must be for you.
I will make sure it is escalated to the appropriate team to ensure these concerns are addressed.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader