1 reviews | Active since Aug 2020
COMPLAINTS HAVE GONE UNNOTICED
I urge people out there not to do business with Capital Legacy. I have been with this company for over six years and the way they have treated me in the last six months is absolutely shocking. Since my last complaint on Hello Peter all I received is a call from their cancellations department assuring my any outstanding monies will be paid in the next day. I was also urged To remove my complaint from the Hello Peter website. To date no money has been refunded to me, money which was an unauthorized deduction from my account deducted over a month ago. I keep getting asured that I will be refunded yet I have received no refund. I urge anyone contemplating in doing business with this company to think twice. This matter is by no means over as I will be lodging a formal complaint with the ombudsman for insurance. it is appalling to be treated in this manner.
Thank you for bringing this to my attention, I can assure you that this is, in no way, how we conduct ourselves and I sincerely apologize for the level of service you've received.
I have been in contact with the consultant that initially spoke to you regarding your cancellation and refund and I do believe there's been a misunderstanding, although this should certainly not cause you any further unnecessary frustration. I have also discussed this with the relevant Manager.
I am personally looking into this matter and I will have this finalized before close of business today.
Kind Regards,
Natasha Thysse
National Manager - Customer Care
Thank you for bringing this to my attention, I can assure you that this is, in no way, how we conduct ourselves and I sincerely apologize for the level of service you've received.
I have been in contact with the consultant that initially spoke to you regarding your cancellation and refund and I do believe there's been a misunderstanding, although this should certainly not cause you any further unnecessary frustration. I have also discussed this with the relevant Manager.
I am personally looking into this matter and I will have this finalized before close of business today.
Kind Regards,
Natasha Thysse
National Manager - Customer Care