CJ
Chuck J
1 reviews | Active since Feb 2023
28 Mar 2025, 10:12
*********** company
Absolutely pathetic service. 2 years in a row they have made errors with my policy and just blame it on the "system" They also don't respond to emails for at least 6 weeks. It took almost 3 years for them to finally accept my will, that just churn out generics. DON'T WASTE YOUR MONEY, THEY ARE ***********!!!
Helpful (0)
Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
28 Mar 2025, 10:26Hi Chuck,
I am truly sorry to hear about your negative experience you have experienced thus far. I completely understand how frustrating it can be to deal with repeated issues, delayed responses, and poor service.
Your feedback is incredibly valuable, and I will make sure it is escalated to the appropriate team to ensure these concerns are addressed.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
I am truly sorry to hear about your negative experience you have experienced thus far. I completely understand how frustrating it can be to deal with repeated issues, delayed responses, and poor service.
Your feedback is incredibly valuable, and I will make sure it is escalated to the appropriate team to ensure these concerns are addressed.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply28 Mar 2025, 10:26
Official
Hi Chuck,
I am truly sorry to hear about your negative experience you have experienced thus far. I completely understand how frustrating it can be to deal with repeated issues, delayed responses, and poor service.
Your feedback is incredibly valuable, and I will make sure it is escalated to the appropriate team to ensure these concerns are addressed.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
I am truly sorry to hear about your negative experience you have experienced thus far. I completely understand how frustrating it can be to deal with repeated issues, delayed responses, and poor service.
Your feedback is incredibly valuable, and I will make sure it is escalated to the appropriate team to ensure these concerns are addressed.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
CJ
Chuck J's updateReviewer Update
28 Mar 2025, 10:30If only you could reply to my emails as quickly as your above response.
CJ
Chuck J's update28 Mar 2025, 10:30
Reviewer Update
If only you could reply to my emails as quickly as your above response.
Capital Legacy's replyOfficial
28 Mar 2025, 14:21Hi Chuck,
I am truly sorry to hear that you are experiencing a lack/ delay in response. I completely understand the frustration caused.
However, I will make sure it is escalated to the appropriate team to ensure these concerns are addressed and have someone contact you.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
I am truly sorry to hear that you are experiencing a lack/ delay in response. I completely understand the frustration caused.
However, I will make sure it is escalated to the appropriate team to ensure these concerns are addressed and have someone contact you.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply28 Mar 2025, 14:21
Official
Hi Chuck,
I am truly sorry to hear that you are experiencing a lack/ delay in response. I completely understand the frustration caused.
However, I will make sure it is escalated to the appropriate team to ensure these concerns are addressed and have someone contact you.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
I am truly sorry to hear that you are experiencing a lack/ delay in response. I completely understand the frustration caused.
However, I will make sure it is escalated to the appropriate team to ensure these concerns are addressed and have someone contact you.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader