JC
Jeanne C
1 reviews | Active since Mar 2012
20 Oct 2022, 22:08
Communication concerns
After my first review on Hellopeter the 17th of October 2022 Capital legacy did contact me telephonically. The explanation was that the compliance officer must still review. The review has been going since 11th October 2022. It's the night of 20 October now, I am confident and expecting a report tomorrow please. My late mother's bank contacted me today. There is a serious communication concern here. Please advise.
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Capital Legacy's replyOfficial
21 Oct 2022, 10:59Hi Jeanne,
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
We will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely day.
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
We will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely day.
Natasha Thysse
National Manager-Customer Care and Complaints
Best regards,
Capital Legacy's reply21 Oct 2022, 10:59
Official
Hi Jeanne,
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
We will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely day.
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
We will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely day.
Natasha Thysse
National Manager-Customer Care and Complaints
Best regards,