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Paul M
1 reviews | Active since Aug 2013
24 May 2024, 14:00
Cold Calling Rudeness
Just had a cold call from Capital Legacy telling me it is not a sales call and when I stated that I had an active will the agent terminated the call immediately without any, "thank you for your time" or "I'll remove you from our database"... nothing. Just cut the call. What a disgusting company ethic
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Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
24 May 2024, 15:31Hi there Paul,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply24 May 2024, 15:31
Official
Hi there Paul,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
PM
Paul M's updateReviewer Update
24 May 2024, 15:50Thank you for your prompt response and glad that my poor experience can improve that of others.
PM
Paul M's update24 May 2024, 15:50
Reviewer Update
Thank you for your prompt response and glad that my poor experience can improve that of others.
Capital Legacy's replyOfficial
27 May 2024, 07:39Hi there Paul,
I hope you are well.
Please note that you will receive a call today to resolve the issue.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
I hope you are well.
Please note that you will receive a call today to resolve the issue.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply27 May 2024, 07:39
Official
Hi there Paul,
I hope you are well.
Please note that you will receive a call today to resolve the issue.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
I hope you are well.
Please note that you will receive a call today to resolve the issue.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care