Clueless

I was told to make an appointment with an attorney, knowing full well that my mother's will with them was unsigned. The appointment was set up, and after driving 26km to their offices, I was simply told that they could not help me. Things that should be confirmed by email, were not. I will change my will with immediate effect after dealing with them. To top it off, the lifts were broken and clients had to use the fireman's lift. The lift closed on me, enough to cause bruising. It's like they're asking to be sued.