KT
Kent T

1 reviews | Active since Dec 2020

16 Mar 2024, 18:06

Careless Capital Legacy

I have been paying a subscription to the company for over three years for the compilation, advice and storage services associated with the Final Will of my wife and myself. Although telephonic and appointment services are good, the efficiency and urgency required from the salesmen and agents that I dealt with was sadly lacking, taking far too long to return calls, respond to queries and make crucial and negligent errors in vital information. This is incredibly stressful and worrying that this is the type of service a client would get in the most urgent moment of need.

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Replies (2)
Capital Legacy
Capital Legacy's reply18 Mar 2024, 07:35
Official
Good morning Kent, 

Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible. 

We will be in contact with you shortly. 

Have a lovely day! 

Lesego Mabaso 

Senior Team Leader – Customer Care 
Capital Legacy
Capital Legacy's reply19 Mar 2024, 09:43
Official
Good morning Kent,

Thank you for speaking with Danelle from our Team, you informed her that the problem was resolved.

Please let us know if you require any further assistance.

Have a lovely day,

Lesego Mabaso
Senior Team Leader - Customer Care