JV
Jaco V
1 reviews | Active since Nov 2023
21 Nov 2023, 16:26
Capital legacy worst service ever
After almost 28 months they stil not finish with my late wife will. In the mails there is 2 manigers cc in. They just don't respond. The left hand don't know what the right hand do. They are just a don't care have your money company. If they do reply on a mail they don't answer or respond on what you ask. Like they hiding stuff. Theire logo is the opposite of what they're services is. They make the lost of a love one more hell
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Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
21 Nov 2023, 16:53 Good afternoon Jaco,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will carefully review the details of your complaint and gather all the necessary information surrounding the matter. We aim to complete the investigation promptly, but please be aware that the complexity of some cases may require additional time. Rest assured; we will keep you informed of my progress.
We will give you a call tomorrow morning to address and resolve your concerns.
Have a lovely afternoon,
Lesego Mabaso
Senior Team Leader - Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will carefully review the details of your complaint and gather all the necessary information surrounding the matter. We aim to complete the investigation promptly, but please be aware that the complexity of some cases may require additional time. Rest assured; we will keep you informed of my progress.
We will give you a call tomorrow morning to address and resolve your concerns.
Have a lovely afternoon,
Lesego Mabaso
Senior Team Leader - Customer Care
Capital Legacy's reply21 Nov 2023, 16:53
Official
Good afternoon Jaco,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will carefully review the details of your complaint and gather all the necessary information surrounding the matter. We aim to complete the investigation promptly, but please be aware that the complexity of some cases may require additional time. Rest assured; we will keep you informed of my progress.
We will give you a call tomorrow morning to address and resolve your concerns.
Have a lovely afternoon,
Lesego Mabaso
Senior Team Leader - Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will carefully review the details of your complaint and gather all the necessary information surrounding the matter. We aim to complete the investigation promptly, but please be aware that the complexity of some cases may require additional time. Rest assured; we will keep you informed of my progress.
We will give you a call tomorrow morning to address and resolve your concerns.
Have a lovely afternoon,
Lesego Mabaso
Senior Team Leader - Customer Care
JV
Jaco V's updateReviewer Update
21 Nov 2023, 17:18Good day
Please do that. We have a bad service from the start. It took capital legacy 4 months to even register the will.This is a plain simple will. Your agent told us 25 months ago it is a simple easy will! . If you can't handle a simple will in 28 months. I don't want to know how long a complicated one wil take
I dit lay a complaint wit your complaint department a couple of months ago. And your complaint department don't even work. The management that is cc into every mail. Also don't bother to respond. And if they do respond they don't answer the questions or just don't follow up
We sent them mails on Monday morning. In 48 hours plus not one of the 2 managers one of the complaints department and one of the will department (he never reply even if you ask him direct questions in a mail. I even ask if he is still working there. Also no reply) respond. This is the same service we get from capital legacy for the past 2 8 months
In the begining I told capital legacy because I did my father's and mother wills in less than a year with help of my lawyer they must pay the R 1.7 mil. Out to my lawyer that he can do the will. But yes they didn't because then the remaining money can't be kept like the policy stated
In like I say to them. The only thing in every mail is sorry for a bad service that I agreed 💯. On
Thank you
Please do that. We have a bad service from the start. It took capital legacy 4 months to even register the will.This is a plain simple will. Your agent told us 25 months ago it is a simple easy will! . If you can't handle a simple will in 28 months. I don't want to know how long a complicated one wil take
I dit lay a complaint wit your complaint department a couple of months ago. And your complaint department don't even work. The management that is cc into every mail. Also don't bother to respond. And if they do respond they don't answer the questions or just don't follow up
We sent them mails on Monday morning. In 48 hours plus not one of the 2 managers one of the complaints department and one of the will department (he never reply even if you ask him direct questions in a mail. I even ask if he is still working there. Also no reply) respond. This is the same service we get from capital legacy for the past 2 8 months
In the begining I told capital legacy because I did my father's and mother wills in less than a year with help of my lawyer they must pay the R 1.7 mil. Out to my lawyer that he can do the will. But yes they didn't because then the remaining money can't be kept like the policy stated
In like I say to them. The only thing in every mail is sorry for a bad service that I agreed 💯. On
Thank you
JV
Jaco V's update21 Nov 2023, 17:18
Reviewer Update
Good day
Please do that. We have a bad service from the start. It took capital legacy 4 months to even register the will.This is a plain simple will. Your agent told us 25 months ago it is a simple easy will! . If you can't handle a simple will in 28 months. I don't want to know how long a complicated one wil take
I dit lay a complaint wit your complaint department a couple of months ago. And your complaint department don't even work. The management that is cc into every mail. Also don't bother to respond. And if they do respond they don't answer the questions or just don't follow up
We sent them mails on Monday morning. In 48 hours plus not one of the 2 managers one of the complaints department and one of the will department (he never reply even if you ask him direct questions in a mail. I even ask if he is still working there. Also no reply) respond. This is the same service we get from capital legacy for the past 2 8 months
In the begining I told capital legacy because I did my father's and mother wills in less than a year with help of my lawyer they must pay the R 1.7 mil. Out to my lawyer that he can do the will. But yes they didn't because then the remaining money can't be kept like the policy stated
In like I say to them. The only thing in every mail is sorry for a bad service that I agreed 💯. On
Thank you
Please do that. We have a bad service from the start. It took capital legacy 4 months to even register the will.This is a plain simple will. Your agent told us 25 months ago it is a simple easy will! . If you can't handle a simple will in 28 months. I don't want to know how long a complicated one wil take
I dit lay a complaint wit your complaint department a couple of months ago. And your complaint department don't even work. The management that is cc into every mail. Also don't bother to respond. And if they do respond they don't answer the questions or just don't follow up
We sent them mails on Monday morning. In 48 hours plus not one of the 2 managers one of the complaints department and one of the will department (he never reply even if you ask him direct questions in a mail. I even ask if he is still working there. Also no reply) respond. This is the same service we get from capital legacy for the past 2 8 months
In the begining I told capital legacy because I did my father's and mother wills in less than a year with help of my lawyer they must pay the R 1.7 mil. Out to my lawyer that he can do the will. But yes they didn't because then the remaining money can't be kept like the policy stated
In like I say to them. The only thing in every mail is sorry for a bad service that I agreed 💯. On
Thank you
Capital Legacy's replyOfficial
22 Nov 2023, 08:24Good Morning Jaco,
I do apologize for the level of service received and the frustration caused, we will call you shortly.
Thank you.
I do apologize for the level of service received and the frustration caused, we will call you shortly.
Thank you.
Capital Legacy's reply22 Nov 2023, 08:24
Official
Good Morning Jaco,
I do apologize for the level of service received and the frustration caused, we will call you shortly.
Thank you.
I do apologize for the level of service received and the frustration caused, we will call you shortly.
Thank you.