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markbr M
1 reviews | Active since Jul 2017
29 Oct 2025, 19:54
Capital Legacy worst service
Please avoid at all costs. No help and lack of assistance or urgency.
Very ********* and unprofessional. Asking my elderly mother to just sign blank contracts without any explanation or assistance.
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Replies (2)
Capital Legacy's replyOfficial
30 Oct 2025, 09:08Hi Mark,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply30 Oct 2025, 09:08
Official
Hi Mark,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
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markbr M's updateReviewer Update
20 Jan 2026, 19:47Generic responses do not solve issues. After numerous calls and promises still getting way below par service. From incorrect documentation, delays on responses and logging incorrect section 29 adverts to waste more time, I will still not recommend Capital Legacy to anyone.
mM
markbr M's update20 Jan 2026, 19:47
Reviewer Update
Generic responses do not solve issues. After numerous calls and promises still getting way below par service. From incorrect documentation, delays on responses and logging incorrect section 29 adverts to waste more time, I will still not recommend Capital Legacy to anyone.