JS
JO S
1 reviews | Active since Mar 2019
07 Feb 2024, 08:55
CAPITAL LEGACY - WORST SERVICE
My late partner's estate is with Capital Legacy. This year will mark the 3rd year of his passing. I have been moved to my 3rd consultant and they have now again requested his ID, Death Certificate etc. Surely they have the Documents I submitted to my first Consultant?
This is truly the WORST serves provider and I will tell every one I know, not to do business with Capital Legacy.
All they are doing is opening old wounds again. They are supposed to help make a difficult time a little easier, but all they are doing is making it worse.
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Capital Legacy's replyOfficial
07 Feb 2024, 11:41Good day Jorien,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will carefully review the details of your complaint and gather all the necessary information surrounding the matter.
We will be in contact with you shortly.
Have a lovely day.
Lesego MabasoSenior Team Leader – Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will carefully review the details of your complaint and gather all the necessary information surrounding the matter.
We will be in contact with you shortly.
Have a lovely day.
Lesego MabasoSenior Team Leader – Customer Care
Capital Legacy's reply07 Feb 2024, 11:41
Official
Good day Jorien,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will carefully review the details of your complaint and gather all the necessary information surrounding the matter.
We will be in contact with you shortly.
Have a lovely day.
Lesego MabasoSenior Team Leader – Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will carefully review the details of your complaint and gather all the necessary information surrounding the matter.
We will be in contact with you shortly.
Have a lovely day.
Lesego MabasoSenior Team Leader – Customer Care