VF
Verity F
1 reviews | Active since Aug 2011
29 May 2022, 09:10
Capital Legacy Wills don’t cancel unwanted Policies
I have handed in verbal and written notice to cancel the Capital Legacy wills policy. They refuse to put it through and string me along for more debit orders.
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Replies (1)
Capital Legacy's replyOfficial
30 May 2022, 15:42Hi there Karen,
Thank you for getting in touch. I've tried giving you a call, unfortunately your line was busy at the time.
Please accept my apologies for any frustration caused, I can see that your cancellation was processed accordingly.
Should you need any further assistance at all, please do let me know.
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for getting in touch. I've tried giving you a call, unfortunately your line was busy at the time.
Please accept my apologies for any frustration caused, I can see that your cancellation was processed accordingly.
Should you need any further assistance at all, please do let me know.
Natasha Thysse
National Manager - Customer Care and Complaints
Capital Legacy's reply30 May 2022, 15:42
Official
Hi there Karen,
Thank you for getting in touch. I've tried giving you a call, unfortunately your line was busy at the time.
Please accept my apologies for any frustration caused, I can see that your cancellation was processed accordingly.
Should you need any further assistance at all, please do let me know.
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for getting in touch. I've tried giving you a call, unfortunately your line was busy at the time.
Please accept my apologies for any frustration caused, I can see that your cancellation was processed accordingly.
Should you need any further assistance at all, please do let me know.
Natasha Thysse
National Manager - Customer Care and Complaints