1 reviews | Active since Jan 2018
Capital Legacy will debit you WITHOUT your permission! !!
Capital legacy did a "free" consult with me and sent through documents which i was supposed to sign and send back to confirm that i wanted to use their services. I changed my mind and stated this via numerous emails. They debited my account twice! I have wasted more than R100 worth of airtime to FNB trying to reverse the money. They are now telling me there are cancelling costs involved which im liable to pay! How can I be liable for cancelling costs when I DID NOT want their service and did not give them permission to debit my account! This is *****ING!!! Iv left a message for the manager of the durban branch to call me and guess what...no call. Thanks for your amazing service Natasha. This is absolutely unbelievable! !! I want my money back...every cent and I dont want to hear from Capital legacy again!!!
I trust you're doing well.
My Customer Service Manager, Natasha has brought your concerns across my desk and I wanted to personally apologize for the frustration caused.
Seeing a concern such as this, certainly worries me as I can assure you that we only debit a Client once we've received the signed application form, noting the relevant commencement date and authority to submit the debit order.
Natasha will be in contact with you fist thing in the morning as we'd like to have this resolved for you before end of business tomorrow.
Kind Regards,
Brandon Garbutt
Managing Director
I trust you're doing well.
My Customer Service Manager, Natasha has brought your concerns across my desk and I wanted to personally apologize for the frustration caused.
Seeing a concern such as this, certainly worries me as I can assure you that we only debit a Client once we've received the signed application form, noting the relevant commencement date and authority to submit the debit order.
Natasha will be in contact with you fist thing in the morning as we'd like to have this resolved for you before end of business tomorrow.
Kind Regards,
Brandon Garbutt
Managing Director