LE
Leoni E

1 reviews | Active since Dec 2014

09 Nov 2022, 13:07

CAPITAL legacy what a disaster

Capital Legacy what a disaster, you entrust your will and wishes with them. My son passed on 5 months ago, not even the fact that I am a grieving mother stopped them from lying, and deceiving. Up to date they made my son's death and last wishes a circus. Just another person, they have no sympathy no empathy just another number. Two of my son's last wills and testaments disappeared without as much as a paper trail. No follow up were done. The Estate consultant dealt only with the wife even though I am nominated as a executor by my son. They do not assist do not care less about my sons biological daughter only the wife and second child. The Supervisor of the Estate consultants when having a meeting sitting in looking as bored as can be only concentrating on his next set meeting. Their promises are not kept, they give you false information, there gold protection plan has hidden costs after life you only gets informed afterwards. If you try to go to a higher authority like the CEO, you will not be put through nor contacted. If you go to the underwriters guardrisk that is another scenario as they cover each other 100 percent. If you want your last wishes to be respected and your will to be safe stay away from Capital Legacy they are empty promises with a long period of lying to throw you off track. Be assured that Focus or any talk show will now be contacted to ensure that not another client will go through this. Time to open your eyes what Capital Legacy stands for.

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Replies (3)
Capital Legacy
Capital Legacy's reply09 Nov 2022, 17:28
Official
Hi Leoni,

Thank you so much for reaching out, we will be sure to give you a call tomorrow to address and resolve your concerns. 

Have a lovely afternoon,
 
Natasha  Thysse 
National Manager-Customer Care and Complaints 
LE
Leoni E's update10 Nov 2022, 17:55
Reviewer Update
As could be expected, ignorance from Capital Legacy, I get the distinct feeling that they ignore and hope the matter will resolve itself. No call received from Natasha Thysse as promised. This is also not a concluded matter as a complaint was lodged per email on the 3rd November 2022, against two Employees of Capital Legacy..... Ignorance again, no confirmation of the aforesaid email. Five days later no answer again. In the meantime whilst this ignorance is ongoing a young daughter that have lost a father is now suffering. Should I say thank you Capital Legacy. Hopefully I will receive a response as promised by Capital Legacy from Natasha Thysse.

Capital Legacy
Capital Legacy's reply14 Nov 2022, 16:46
Official
Hi Leoni,

Thank you for taking Justin's call, as he mentioned during your conversation he will revert back with feedback as soon as he has investigated the matter.

Have a lovely afternoon.