BM
Beverley M
1 reviews | Active since Aug 2018
27 Aug 2021, 05:27
Capital Legacy - Unprofessional *****
A disgrace! Dane and his colleagues have promised to reimburse my fiance when we cancelled his Policy approximately 8 months ago. Still NO PAYMENT. Absolutely disgusting.
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Replies (1)
Capital Legacy's replyOfficial
27 Aug 2021, 07:59Good Morning Beverley,
Thank you for getting in touch. I tried giving Mr Heilgendroff a call yesterday to discuss the refund, unfortunately he was in a area with very bad reception and requested we communicate via email.
I've sent him final confirmation earlier this morning, please feel free to double check with him.
Should you need any further assistance at all, please do let me know.
Have a lovely weekend,
Natasha Thysse
National Manager - Customer Care
Thank you for getting in touch. I tried giving Mr Heilgendroff a call yesterday to discuss the refund, unfortunately he was in a area with very bad reception and requested we communicate via email.
I've sent him final confirmation earlier this morning, please feel free to double check with him.
Should you need any further assistance at all, please do let me know.
Have a lovely weekend,
Natasha Thysse
National Manager - Customer Care
Capital Legacy's reply27 Aug 2021, 07:59
Official
Good Morning Beverley,
Thank you for getting in touch. I tried giving Mr Heilgendroff a call yesterday to discuss the refund, unfortunately he was in a area with very bad reception and requested we communicate via email.
I've sent him final confirmation earlier this morning, please feel free to double check with him.
Should you need any further assistance at all, please do let me know.
Have a lovely weekend,
Natasha Thysse
National Manager - Customer Care
Thank you for getting in touch. I tried giving Mr Heilgendroff a call yesterday to discuss the refund, unfortunately he was in a area with very bad reception and requested we communicate via email.
I've sent him final confirmation earlier this morning, please feel free to double check with him.
Should you need any further assistance at all, please do let me know.
Have a lovely weekend,
Natasha Thysse
National Manager - Customer Care