Capital Legacy - Their service is dead!

We have been with Capital Legacy for many years. When we joined, we were well impressed with what they seemed to offer and the services, follow up email etc... This year, we requested some feedback on the price increases and a bit more info as to what we were paying for as it seems to have become rather complicated - so many small fees for so many randoms. It took us more than 10 emails to get anyone to talk to us or even reply. It took another 10 plus emails to try and get them to acknowledge us, we kept getting passed on to the next more important person. I cancelled my policy on the 8th of November and now they have debited me and sent me a new price increase. I have copied in the CEO (Alex) on all of my mails and told him that I think he has a serious comms issue there - no response. Who knows what would happen to your money if you died?