1 reviews | Active since Nov 2012
CAPITAL LEGACY STALLING CANCELLATION
I have been trying to contact Capital Legacy's cancellation department for 2 weeks now. Each time I call they drop the call on me or give me an excuse that someone will be in contact with me to start the procedure. I am aware that there is a notice period to be served before complete cancellation but Capital Legacy is stalling the process and I know this will mean me being debited for as long as this is stretched out. Why are we not allowed direct contact with your cancellation department? I cannot wait another week for someone to call me. I want to cancel my policy, Why is it so difficult to do so? I am making it easy for you by calling to resolve it once and for all ,yet You are stalling!!!! Can this be put to an end immediately!
please accept my apologies for the frustration caused as this is certainly not part of our process.
I will ensure you are contacted today.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care and Complaints
please accept my apologies for the frustration caused as this is certainly not part of our process.
I will ensure you are contacted today.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you so much! The message to me was slightly delayed as I was in a meeting at the time, although as long as you've been assisted, I'm happy.
Thank you so much! The message to me was slightly delayed as I was in a meeting at the time, although as long as you've been assisted, I'm happy.