Capital Legacy - simply doesn’t care

When you get removed of the premium paid plan, you mean nothing. Last year, my policy lapsed, I contacted the call centre before it lapsed to say I’d manually pay the outstanding arrears, and confirmed that it was 2 arrears, I was told not a problem, they would notify the department that deals with reinstatements. I got feedback that it was more than 2 months arrears and that my policy would be downgraded to the core plan. I updated my Will on the 24/07, and emailed Danelle Lotttering who confirmed receipt and said that CCD couriers would be in contact to collect. It’s more than a month later and still no Will collection. After emailing 3 people last week trying to find out why my Will wasn’t collected, I was advised by Zinhle that Danelle had resigned. What happens in the event of my death? The wrong Will be the one acted upon. Clearly the business strategy is paid premiums are the most important clients. I’m still not in agreement that I was downgraded, I’m not sure how I’m supposed to get my Will collected. Clearly Capital Legacy just doesn’t care.