CW
Cheryl W
1 reviews | Active since Nov 2010
13 May 2026, 16:30
Capital Legacy - Shandre Steenkamp - bad service
After receiving amazing service from Shandre Steenkamp, suddenly I was being ignored. I had one question which has still to be answered after at least a week. She then replies but doesn't answer the next question. I cannot believe people in this day and age and our economy can only do their jobs well when they want a good review and after that the worst service is dished out. Nothing on Capital Legacy, just on Shandre who went from brilliant to the most awful service. I am bitterly disappointed in her.
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Replies (3)
Capital Legacy's replyOfficial
13 May 2026, 17:50 Hi Cheryl,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply13 May 2026, 17:50
Official
Hi Cheryl,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
CW
Cheryl W's updateReviewer Update
13 May 2026, 17:52Thank you Luturcia, I did tell her I would change my review, she rep**** but still didn't answer what I asked and this lead to another question to which she has not responded. I will contact my broker should this not be able to be resolved
Thank you for your reply
Thank you for your reply
CW
Cheryl W's update13 May 2026, 17:52
Reviewer Update
Thank you Luturcia, I did tell her I would change my review, she rep**** but still didn't answer what I asked and this lead to another question to which she has not responded. I will contact my broker should this not be able to be resolved
Thank you for your reply
Thank you for your reply
Capital Legacy's replyOfficial
14 May 2026, 14:01Hi Cheryl
Thank you for providing the additional information.
Thank you for providing the additional information.
We have requested all correspondence between you and the agent to urgently assist in resolving your complaint. You will receive an acknowledgement email from me shortly.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply14 May 2026, 14:01
Official
Hi Cheryl
Thank you for providing the additional information.
Thank you for providing the additional information.
We have requested all correspondence between you and the agent to urgently assist in resolving your complaint. You will receive an acknowledgement email from me shortly.
Luturcia van Wyk
Customer Experience Consultant