SB
Stan B

1 reviews | Active since Jun 2026

06 Jun 2026, 14:27

Capital Legacy Review: A Complete Failure of Fiduciary Duty

I strongly advise against using Capital Legacy as an executor. As a 50% beneficiary of an estate, my experience has been an absolute nightmare. They have completely failed in their fiduciary duty to remain impartial. Instead of protecting the estate, they allowed co-executors to unilaterally remove assets and ignored 3 my formal complaints. They lack total transparency—refusing to provide basic financial breakdowns or bond settlement letters, hiding behind "privacy" excuses to keep a beneficiary in the dark. Whenever you ask high-stakes questions, they just ignore your emails or stall time. Do not trust them with your family's legacy. #Capitalworst

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Replies (3)
Capital Legacy
Capital Legacy's reply08 Jun 2026, 12:42
Official
Hi Stan,

Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.

A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.

Luturcia van Wyk
Customer Experience Consultant


SB
Stan B's update09 Jun 2026, 09:15
Reviewer Update
This matter remains completely unresolved.
I have already sent an email directly to your Complaints Department. the procedural irregularities, and severe compliance failures regarding the Estate La (***/2025 / PN380585 / ***7)
As a reminder to your team, this matter has already been escalated to you on four separate occasions with zero resolution:
  1. April 25, 2025
  2. April 28, 2025
  3. May 20, 2025 (Escalation regarding ******** eviction)
  4. June 7, 2026
I will not accept generic PR responses on this public platform. I demand a formal, complete, factual written response sent directly to my email.

Govern yourselves accordingly.
Capital Legacy
Capital Legacy's reply01 Sept 2026, 17:26
Official
Hi Stan,

Thank you for bringing this matter to our attention, your complaint has been noted and escalated to our estates team.

Luturcia van Wyk
Customer Experience Consultant