JW
Johan W

1 reviews | Active since Apr 2022

14 Apr 2022, 00:05

Capital Legacy - No resonsibility

Where approuched by a broker from Capital Legacy on doing a will through them and all the benefits one will get.

After a week I notified them that I will not take / accept their offering.

They indicated that due to handling it is was due to pay one months installment.

One month installment ended up in 3 months as they did not process my cancelation request send to them.

Now almost 5 months later, and still no refund on the wrongfully debits.

Quick to sell but have to ***** to face their mistakes and correct it, you just have get *****ed and pay for nothing.

Welcome to another well marketed money making company in South Africa that is their to ***** a little from no service.

0
Replies (1)
Capital Legacy
Capital Legacy's reply14 Apr 2022, 13:05
Official
Good Morning Johannes,

Thank you for getting in touch,  I can confirm that the initial error was corrected and your cancellation was processed in February.  Your refund was also processed and should definitely reflect.  I have, however requested the proof of payment and will send that through as soon as I receive it. 

Have a lovely weekend,

Natasha Thysse
National Manager - Customer Care and Complaints