JW
Johan W
1 reviews | Active since Apr 2022
14 Apr 2022, 00:05
Capital Legacy - No resonsibility
Where approuched by a broker from Capital Legacy on doing a will through them and all the benefits one will get.
After a week I notified them that I will not take / accept their offering.
They indicated that due to handling it is was due to pay one months installment.
One month installment ended up in 3 months as they did not process my cancelation request send to them.
Now almost 5 months later, and still no refund on the wrongfully debits.
Quick to sell but have to ***** to face their mistakes and correct it, you just have get *****ed and pay for nothing.
Welcome to another well marketed money making company in South Africa that is their to ***** a little from no service.
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Replies (1)Capital Legacy's replyOfficial
14 Apr 2022, 13:05Good Morning Johannes,
Thank you for getting in touch, I can confirm that the initial error was corrected and your cancellation was processed in February. Your refund was also processed and should definitely reflect. I have, however requested the proof of payment and will send that through as soon as I receive it.
Have a lovely weekend,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for getting in touch, I can confirm that the initial error was corrected and your cancellation was processed in February. Your refund was also processed and should definitely reflect. I have, however requested the proof of payment and will send that through as soon as I receive it.
Have a lovely weekend,
Natasha Thysse
National Manager - Customer Care and Complaints
Capital Legacy's reply14 Apr 2022, 13:05
Official
Good Morning Johannes,
Thank you for getting in touch, I can confirm that the initial error was corrected and your cancellation was processed in February. Your refund was also processed and should definitely reflect. I have, however requested the proof of payment and will send that through as soon as I receive it.
Have a lovely weekend,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for getting in touch, I can confirm that the initial error was corrected and your cancellation was processed in February. Your refund was also processed and should definitely reflect. I have, however requested the proof of payment and will send that through as soon as I receive it.
Have a lovely weekend,
Natasha Thysse
National Manager - Customer Care and Complaints
