KS
KALAI S
1 reviews | Active since Aug 2024
11 Dec 2025, 04:14
Capital Legacy-No notice on increases
With regards to increase on the premium, advance notice or email must be sent. I emailed Capital Legacy and to date no reply. The consultant that I dealt with, 2023, is not nonexistent in terms of follow up or customer correspondence.
Helpful (0)
Replies (1)0
Replies (1)
Capital Legacy's replyOfficial
11 Dec 2025, 11:00Hi Kalai,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply11 Dec 2025, 11:00
Official
Hi Kalai,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader