1 reviews | Active since Sept 2025
Capital Legacy Multiple Debit Orders Errors - NO REFUNDS - 2nd Complaint!!!
This is a second review on Capital Legacy! I raised a complaint on 17 Sept 2025 Titled: Multiple Debit Orders without Authorisation.
To this day (31 October 2025) Capital Legacy did not refund me for the multiple debit orders they have deducted. Their Client Care team contacted me, advising me that their consultant made an error to add my banking details to another clients profile. It was incredibly shocking to know that I was paying the premium of someone else's account!
They promised to refund me and requested nicely that I remove the hellopeter post. I refused to do so, as I first wanted my matter resolved.
I am disappointed by the service level and certainly cannot trust Capital Legacy with my Wills and testimonies. They have proven that their administration is clearly below par!
Sadly, this should be at the heart of what they do. Clients depend on their admin capabilities and integrity, as well as safeguarding aspects of our wills and testimonies. Their proven poor admin can cost clients and their loved ones dearly! I would not trust these clowns!
Devi Naidoo - I have not contacted you with the previous complain, I am ready to talk! The world deserves to know!
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader