Capital Legacy - Management intervention

For the past two months, I’ve had issues with my debit order date at the bank during the holiday season, which caused me to miss my December and January payments. I’ve emailed and called Capital Legacy multiple times—leaving six messages in December and again up to 10 January 2026—requesting a change to my debit order date. Despite this, I’ve received no response, only a notice that my life cover policy has been cancelled. I’ve tried to sort out the payment without success and now need management to step in. I’ve paid my policies faithfully for nearly a decade, and when I needed help, all I got was a cancellation letter. I need my policy reinstated and assurance that my beneficiaries won’t face this kind of trouble when claiming after my death.