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Colin H

1 reviews | Active since Mar 2023

24 Mar 2023, 15:29

Capital Legacy lack of support

Appointment at home was set-up to obtain will drafting details was done. Agent Brett arrived an hour early and upset our planning. Never-the-less, after confirming that we did NOT want their offered life nor legal cost cover we shared draft will details with Brett. 1st draft for both couples was incorrect and corrected versions were requested. 3rd attempt for wife's version was finally accepted, BUT after five requests to amend the husband's version all we got back was the same 1st incorrect version. Contacted the Capital Legacy "complaints" line and without even getting site of the incorrect draft the "customer" was told that we do not amend basic will drafts we do it our way not what the customer requests. Have gone elsewhere for will and estate planning, which obviously Capital Legacy Johannesburg cannot support.

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Replies (1)
Capital Legacy
Capital Legacy's reply27 Mar 2023, 09:18
Official
Good Morning Colin,

Thank you so much for reaching out, we will be sure to give you a call shortly to address and resolve your concerns. 

Have a lovely day, 
 
Natasha  Thysse 
National Manager-Customer Care and Complaints