CH
Corne H
1 reviews | Active since Jul 2018
23 Mar 2026, 08:07
Capital legacy is the awkward position you want to avoid
My father-in-law was a Capital Legacy client and passed a away in November. It is now 4 months later and it appears as if they have still not notified the Master to appoint the Executor. I am getting zero response to any e-mails. Escalating to *** does get a response with apologies and empty promises, but still no feedback.
It has been the same from day 1, the only time someone responds is when I put it on hellopeter. Let's see if it works again.
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Capital Legacy's replyOfficial
23 Mar 2026, 11:04Hi Corne,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply23 Mar 2026, 11:04
Official
Hi Corne,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant