Capital Legacy is a ****

I have been dealing with the reinstatement of my policy for months, along with ensuring the debit order goes off as agreed. After finally receiving confirmation, the debit didn’t go through. When I followed up, I was told my policy had lapsed due to non-payment. At this point, I feel Capital Legacy's handling of this matter is highly unprofessional, and it’s starting to feel like a ****. This constant back and forth has left me frustrated and exhausted, as if we, the customers, are not taken seriously. I expect a prompt resolution to this issue and a clear explanation of why this keeps happening or else I would have to escalate this to the complaints regulator.