AM
Albert M
1 reviews | Active since Oct 2024
24 Mar 2025, 06:00
Capital legacy ghosting complains
More that a week since I made a complaint, only received automated email. No one from complaint department saw my complaint as important.
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Replies (1)
Capital Legacy's replyOfficial
24 Mar 2025, 12:23Hi there Albert,
Thank you for bringing your concerns to our attention. We truly apologize for the frustration and the inconvenience you have encountered, especially with such a serious matter.
We understand how important it is to handle such matters efficiently and with the highest level of transparency.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing your concerns to our attention. We truly apologize for the frustration and the inconvenience you have encountered, especially with such a serious matter.
We understand how important it is to handle such matters efficiently and with the highest level of transparency.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply24 Mar 2025, 12:23
Official
Hi there Albert,
Thank you for bringing your concerns to our attention. We truly apologize for the frustration and the inconvenience you have encountered, especially with such a serious matter.
We understand how important it is to handle such matters efficiently and with the highest level of transparency.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing your concerns to our attention. We truly apologize for the frustration and the inconvenience you have encountered, especially with such a serious matter.
We understand how important it is to handle such matters efficiently and with the highest level of transparency.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader