Item: Capital Legacy
Rating: 1
Author: Sithembisiwe S

Capital Legacy's replyOfficial

26 Feb 2024, 08:05

Good morning Sithembisiwe,

Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.

We will be in contact with you shortly.

Have a lovely day!

Lesego Mabaso

Senior Team Leader – Customer Care

Capital Legacy's reply26 Feb 2024, 08:05

Official

Good morning Sithembisiwe,

Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.

We will be in contact with you shortly.

Have a lovely day!

Lesego Mabaso

Senior Team Leader – Customer Care

SS

Sithembisiwe S's updateReviewer Update

05 Mar 2024, 14:33

and the feedback is that I wait for another 10 to 15 days because Finance skip my payment, I mean why did finance skip Finance skip my payment in the first place? Ok now that they are aware they skipped what is the another 10 to 15 waiting days for? Why cant they make a immediate payment to my account, this is a sign that what ever policy I had with them when its time to act I would have been made to wait unlimitedly

All in all please pay my me the money

SS

Sithembisiwe S's update05 Mar 2024, 14:33

Reviewer Update

and the feedback is that I wait for another 10 to 15 days because Finance skip my payment, I mean why did finance skip Finance skip my payment in the first place? Ok now that they are aware they skipped what is the another 10 to 15 waiting days for? Why cant they make a immediate payment to my account, this is a sign that what ever policy I had with them when its time to act I would have been made to wait unlimitedly

All in all please pay my me the money

Capital Legacy's replyOfficial

11 Mar 2024, 07:48

Good morning Sithembisiwe,

Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, I have escalated this with Finance and will provide you with feedback as soon as possible.

We will be in contact with you shortly.

Have a lovely day!

Lesego Mabaso

Senior Team Leader – Customer Care

Capital Legacy's reply11 Mar 2024, 07:48

Official

Good morning Sithembisiwe,

Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, I have escalated this with Finance and will provide you with feedback as soon as possible.

We will be in contact with you shortly.

Have a lovely day!

Lesego Mabaso

Senior Team Leader – Customer Care

SS

Sithembisiwe S's updateReviewer Update

11 Mar 2024, 11:31

Im still waiting for a refund, I have read other comments from other clients and I see that the only answer you give is that you will provide feedback, and after that no action.

Please pay my money, I'm in the second month of waiting now,

This is bad customer service ever, especially after seeing other complaints its shocking.

SS

Sithembisiwe S's update11 Mar 2024, 11:31

Reviewer Update

Im still waiting for a refund, I have read other comments from other clients and I see that the only answer you give is that you will provide feedback, and after that no action.

Please pay my money, I'm in the second month of waiting now,

This is bad customer service ever, especially after seeing other complaints its shocking.

SS

Sithembisiwe S's updateReviewer Update

13 Mar 2024, 08:31

What you are saying I've heard it before to no avail. Its just empty promises.

SS

Sithembisiwe S's update13 Mar 2024, 08:31

Reviewer Update

What you are saying I've heard it before to no avail. Its just empty promises.

Capital Legacy fails to refund my premiums and ignores, my msgs