MM
Mark M
1 reviews | Active since Jan 2025
14 Apr 2025, 14:57
Capital Legacy
People take care when looking at Estate Policies and Wills. This customer only offers terrible customer service, not able to contact consultants, senior staff not able to explain premium increases, no feedback or follow-up, unable to make a simple chabge to a Will......I could go on. Based on what I've stated I even doubt if a Senior person will contact me to discuss.
Helpful (0)
Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
15 Apr 2025, 05:44Hi there Mark,
Thank you for reaching out and sharing your concerns. We sincerely apologize for this matter. We understand how frustrating this must be for you, and we truly appreciate your patience.
Thank you for reaching out and sharing your concerns. We sincerely apologize for this matter. We understand how frustrating this must be for you, and we truly appreciate your patience.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply15 Apr 2025, 05:44
Official
Hi there Mark,
Thank you for reaching out and sharing your concerns. We sincerely apologize for this matter. We understand how frustrating this must be for you, and we truly appreciate your patience.
Thank you for reaching out and sharing your concerns. We sincerely apologize for this matter. We understand how frustrating this must be for you, and we truly appreciate your patience.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
MM
Mark M's updateReviewer Update
15 Apr 2025, 11:18A stock standard verbatim response. Check all other "complaints". Not even prepared to reach out and discuss the issues being experienced. Why?. They don't have the interests of Policy holders as first priority, not to mention last Wills and Testaments.
MM
Mark M's update15 Apr 2025, 11:18
Reviewer Update
A stock standard verbatim response. Check all other "complaints". Not even prepared to reach out and discuss the issues being experienced. Why?. They don't have the interests of Policy holders as first priority, not to mention last Wills and Testaments.
Capital Legacy's replyOfficial
15 Apr 2025, 14:45 Hi Mark,
Thank you for sharing your experience with us. We are truly sorry for the challenges and frustration you’ve encountered thus far.
We understand how important it is to handle matters like these with care and efficiency.
We sincerely apologize for the challenges that arose regarding this matter.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leade
Thank you for sharing your experience with us. We are truly sorry for the challenges and frustration you’ve encountered thus far.
We understand how important it is to handle matters like these with care and efficiency.
We sincerely apologize for the challenges that arose regarding this matter.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leade
Capital Legacy's reply15 Apr 2025, 14:45
Official
Hi Mark,
Thank you for sharing your experience with us. We are truly sorry for the challenges and frustration you’ve encountered thus far.
We understand how important it is to handle matters like these with care and efficiency.
We sincerely apologize for the challenges that arose regarding this matter.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leade
Thank you for sharing your experience with us. We are truly sorry for the challenges and frustration you’ve encountered thus far.
We understand how important it is to handle matters like these with care and efficiency.
We sincerely apologize for the challenges that arose regarding this matter.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leade