mV
morne V
1 reviews | Active since Mar 2009
27 Jun 2022, 14:50
Capital Legacy doesn't know their existing clients.??
I am a client. I have a policy with them. Yet - i am being phoned a min of twice a week from different call centers to sell a product to me that I already HAVE with them? So...if they dont know i am an existing client - how are they going to manage my Will and beneficiaries? They obviously dont know what they are doing. NOTE: This is not my first time complaining to them - my broker and I have written numerous letters.
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Capital Legacy's replyOfficial
29 Jun 2022, 10:23Good Morning Morne,
Thank you for bringing this to my attention and I am so sorry for the frustration caused.
We are currently investigating complaints around the same nature and can confirm that these have not been made by our office, we were fortunate enough to track down one entity so far and we have liaised with the relevant Head in charge.
Lesego will be giving you a call shortly if you don't mind providing us with the details/number that contacted you so that we can confirm.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for bringing this to my attention and I am so sorry for the frustration caused.
We are currently investigating complaints around the same nature and can confirm that these have not been made by our office, we were fortunate enough to track down one entity so far and we have liaised with the relevant Head in charge.
Lesego will be giving you a call shortly if you don't mind providing us with the details/number that contacted you so that we can confirm.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Capital Legacy's reply29 Jun 2022, 10:23
Official
Good Morning Morne,
Thank you for bringing this to my attention and I am so sorry for the frustration caused.
We are currently investigating complaints around the same nature and can confirm that these have not been made by our office, we were fortunate enough to track down one entity so far and we have liaised with the relevant Head in charge.
Lesego will be giving you a call shortly if you don't mind providing us with the details/number that contacted you so that we can confirm.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for bringing this to my attention and I am so sorry for the frustration caused.
We are currently investigating complaints around the same nature and can confirm that these have not been made by our office, we were fortunate enough to track down one entity so far and we have liaised with the relevant Head in charge.
Lesego will be giving you a call shortly if you don't mind providing us with the details/number that contacted you so that we can confirm.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints