CO
Carel O
1 reviews | Active since Jul 2015
19 Jan 2026, 17:21
Capital legacy bull****
Worst service, do not take their cover or do a will with them. My elderly uncle and aunt took out their top plan, uncle passed away 28 Dec and to date they have not rendered the service promised, we have to wait until the 28th of Jan...more then a month for assistance. Please dont use them. I CANT BELIEVE THE **** SERVICE AFTER BEING PROMISED A 48HR TURN AROUND
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Capital Legacy's replyOfficial
20 Jan 2026, 06:00Hi Carel,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader
Capital Legacy's reply20 Jan 2026, 06:00
Official
Hi Carel,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader