BJ
Bradley J
1 reviews | Active since Feb 2025
18 Feb 2025, 10:54
CAPITAL LEGACY BELOW POOR
Were do i start. About 6 years ago my brother passed and Capital Legacy was the Estate Specialists. Everything was done perfectly. But 2 years ago we found that there were still shares etc, outstanding. For the past 2 years we have been promised the world that everything will be sorted out. Promises were made and broken. We are so frustrated and angry at the lack of promises and lack of empathy by 2 Estate specialist who keeps promising that this would be sorted. Till today nothing has been done. Promises broken. We have sent mails, went for meetings but yet after about 2 years nothing. Its always one excuse after another.
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Capital Legacy's replyOfficial
19 Feb 2025, 06:10Hi there Bradley,
Thank you for bringing your concerns to our attention. We are truly sorry for the frustration and stress this ongoing issue has caused you, especially after such a long time.
We completely understand your disappointment regarding the delay in finalizing your brother’s estate, and we sincerely apologize for the lack of clear communication you've experienced.
We want to assure you that this is not the level of service we strive to provide, and your feedback has been taken seriously.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing your concerns to our attention. We are truly sorry for the frustration and stress this ongoing issue has caused you, especially after such a long time.
We completely understand your disappointment regarding the delay in finalizing your brother’s estate, and we sincerely apologize for the lack of clear communication you've experienced.
We want to assure you that this is not the level of service we strive to provide, and your feedback has been taken seriously.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply19 Feb 2025, 06:10
Official
Hi there Bradley,
Thank you for bringing your concerns to our attention. We are truly sorry for the frustration and stress this ongoing issue has caused you, especially after such a long time.
We completely understand your disappointment regarding the delay in finalizing your brother’s estate, and we sincerely apologize for the lack of clear communication you've experienced.
We want to assure you that this is not the level of service we strive to provide, and your feedback has been taken seriously.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing your concerns to our attention. We are truly sorry for the frustration and stress this ongoing issue has caused you, especially after such a long time.
We completely understand your disappointment regarding the delay in finalizing your brother’s estate, and we sincerely apologize for the lack of clear communication you've experienced.
We want to assure you that this is not the level of service we strive to provide, and your feedback has been taken seriously.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader