NB
Neeresh B
1 reviews | Active since Mar 2009
23 Jan 2024, 15:34
Capital Legacy as efficient as a one-legged man in a kicking contest
Capital Legacy, A glass hammer is more useful, Don't be fooled by the promo language that they know the trauma people experience when losing a loved one. They have no empathy. Completely ***********, cannot follow instructions, even when taking the estate away from you they will bullshirt you to no end and deliberately exacerbate things for you. You better off using your bank for a free Will. Capital Legacy, even escalated the matter to the CEO and Founder Alex Simeonides and got no response
I cant wait to get my "Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused, we will be sure to give you a call shortly to address and resolve your concerns."
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Capital Legacy's replyOfficial
24 Jan 2024, 17:13Good afternoon Neeresh,
As I've mentioned during our various interactions, we appreciate that we are at the mercy of outside organizations during certain stages of the process, communication remains key and I can assure you that we use feedback from individuals such as yourself to improve the experience we provide throughout a client's journey with us.
I confirm that all relevant concerns were addressed and answered as far as reasonably possible and the documents were delivered as requested.
We truly wish you and your Family all the best on your healing journey.
Natasha Thysse
National Manager - Customer Care and Complaints
As I've mentioned during our various interactions, we appreciate that we are at the mercy of outside organizations during certain stages of the process, communication remains key and I can assure you that we use feedback from individuals such as yourself to improve the experience we provide throughout a client's journey with us.
I confirm that all relevant concerns were addressed and answered as far as reasonably possible and the documents were delivered as requested.
We truly wish you and your Family all the best on your healing journey.
Natasha Thysse
National Manager - Customer Care and Complaints
Capital Legacy's reply24 Jan 2024, 17:13
Official
Good afternoon Neeresh,
As I've mentioned during our various interactions, we appreciate that we are at the mercy of outside organizations during certain stages of the process, communication remains key and I can assure you that we use feedback from individuals such as yourself to improve the experience we provide throughout a client's journey with us.
I confirm that all relevant concerns were addressed and answered as far as reasonably possible and the documents were delivered as requested.
We truly wish you and your Family all the best on your healing journey.
Natasha Thysse
National Manager - Customer Care and Complaints
As I've mentioned during our various interactions, we appreciate that we are at the mercy of outside organizations during certain stages of the process, communication remains key and I can assure you that we use feedback from individuals such as yourself to improve the experience we provide throughout a client's journey with us.
I confirm that all relevant concerns were addressed and answered as far as reasonably possible and the documents were delivered as requested.
We truly wish you and your Family all the best on your healing journey.
Natasha Thysse
National Manager - Customer Care and Complaints