AS
Angely S
1 reviews | Active since Jan 2025
27 Feb 2026, 15:21
Capital legacy and lies about policy benefits
If i could give zero stars i would. As another reviewer wrote on their service, 5 stars for sales, and then zero for after service. Their agents either deliberately lie to clients about what the policy covers, or they dont actually know themselves. Took out a will and policy for my MIL, wanting the basics to be covered after she passes. but when it came to actually claiming, then we find out that because she was over age, the benefits we thought we were getting, could never be app**** to someone her age. Would not recommend them at all!!
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Replies (1)Capital Legacy's replyOfficial
27 Feb 2026, 16:37Hi Angely,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader
Capital Legacy's reply27 Feb 2026, 16:37
Official
Hi Angely,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader
