AM
Albert M
1 reviews | Active since Oct 2024
09 Apr 2025, 06:05
Capital legacy a ****
My policy canceled more six months back, still deducting my money. When I try to get refund it cost me money more than what they owe me. They will avoid you, delay you, once you you done with refund, they tell u will be refunded after 10-15 days as if u still their client. They have no right to deduct from my salary and they pay back when ever they want.
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Capital Legacy's replyOfficial
09 Apr 2025, 13:40Hi there Albert,
Thank you for bringing your concerns to our attention. We understand how important it is to handle such matters efficiently and with the highest level of transparency.
We truly apologize for the frustration and the inconvenience you have encountered.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing your concerns to our attention. We understand how important it is to handle such matters efficiently and with the highest level of transparency.
We truly apologize for the frustration and the inconvenience you have encountered.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply09 Apr 2025, 13:40
Official
Hi there Albert,
Thank you for bringing your concerns to our attention. We understand how important it is to handle such matters efficiently and with the highest level of transparency.
We truly apologize for the frustration and the inconvenience you have encountered.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing your concerns to our attention. We understand how important it is to handle such matters efficiently and with the highest level of transparency.
We truly apologize for the frustration and the inconvenience you have encountered.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader