PP
Pauline P
1 reviews | Active since Mar 2020
10 Mar 2020, 13:58
Capital Legacy
Tried to call last week but no answer. Voicemail box full. Approached new wills and Ayanda phone me on Monday. Super lady. Not good that business did not plan for coverage whilst away. Also some confusion over changing my account number after a card change????
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Replies (1)
Capital Legacy's replyOfficial
11 Mar 2020, 08:23Good Morning Pauline,
Thank you very much for bringing this to our attention, we are currently looking into any possible errors as well as ways to better our routing system, as provision was made during our Annual Conference.
I sincerely apologize for any frustration caused.
Should you need any further assistance at all, please do let us know.
May you have a lovely day,
Natasha Thysse
Manager - Customer Care
Thank you very much for bringing this to our attention, we are currently looking into any possible errors as well as ways to better our routing system, as provision was made during our Annual Conference.
I sincerely apologize for any frustration caused.
Should you need any further assistance at all, please do let us know.
May you have a lovely day,
Natasha Thysse
Manager - Customer Care
Capital Legacy's reply11 Mar 2020, 08:23
Official
Good Morning Pauline,
Thank you very much for bringing this to our attention, we are currently looking into any possible errors as well as ways to better our routing system, as provision was made during our Annual Conference.
I sincerely apologize for any frustration caused.
Should you need any further assistance at all, please do let us know.
May you have a lovely day,
Natasha Thysse
Manager - Customer Care
Thank you very much for bringing this to our attention, we are currently looking into any possible errors as well as ways to better our routing system, as provision was made during our Annual Conference.
I sincerely apologize for any frustration caused.
Should you need any further assistance at all, please do let us know.
May you have a lovely day,
Natasha Thysse
Manager - Customer Care