MN
Mark N
1 reviews | Active since Nov 2023
22 Nov 2023, 08:18
Capital legacy
Capital legacy has a brilliant concept, their problem is however when you come to the stage when someone has passed on and now they have to do what they are supposed to do. I would not recommend this company, they are ***********, they are slow to respond to emails and at times, they have no idea what they are doing.
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Replies (2)
Capital Legacy's replyOfficial
22 Nov 2023, 08:45Good morning Mark,
Thank you for bringing your concerns to our attention. I do apologize for the frustration caused., I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will be in contact with you shortly.
Have a great day!
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for bringing your concerns to our attention. I do apologize for the frustration caused., I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will be in contact with you shortly.
Have a great day!
Natasha Thysse
National Manager-Customer Care and Complaints
Capital Legacy's reply22 Nov 2023, 08:45
Official
Good morning Mark,
Thank you for bringing your concerns to our attention. I do apologize for the frustration caused., I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will be in contact with you shortly.
Have a great day!
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for bringing your concerns to our attention. I do apologize for the frustration caused., I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will be in contact with you shortly.
Have a great day!
Natasha Thysse
National Manager-Customer Care and Complaints
MN
Mark N's updateReviewer Update
24 Nov 2023, 07:05Soon after my initial complaint I received a call from Justin Grobler. Justin dealt with my complaint in a professional and efficient manner. Well done and thank you Justin for expediting this matter.
MN
Mark N's update24 Nov 2023, 07:05
Reviewer Update
Soon after my initial complaint I received a call from Justin Grobler. Justin dealt with my complaint in a professional and efficient manner. Well done and thank you Justin for expediting this matter.