CZ
Christelle Z
1 reviews | Active since Sept 2015
01 Sept 2022, 09:08
Capital Legacy
The worst expierience ever struggeling since middle December 2021 up to now to get my money paid back to me which they deducted ever since I cancelled my policy in December 2021. At first Jonathan Jettoo assisted me .......no payback .......then Lungile Ketsekile assisted on 12 August 2022 she requested my banking details and said it will take 10 working days for the payment......it is 1 September 2022..... still no payment..........what is the excuse now?
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Replies (2)0
Replies (2)
Capital Legacy's replyOfficial
05 Sept 2022, 13:53HI Christelle,
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused.
Please rest assured that I am investigating the matter as this is certainly not how we conduct ourselves and I will be sure to provide you with sufficient feedback as soon as possible.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused.
Please rest assured that I am investigating the matter as this is certainly not how we conduct ourselves and I will be sure to provide you with sufficient feedback as soon as possible.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
Capital Legacy's reply05 Sept 2022, 13:53
Official
HI Christelle,
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused.
Please rest assured that I am investigating the matter as this is certainly not how we conduct ourselves and I will be sure to provide you with sufficient feedback as soon as possible.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused.
Please rest assured that I am investigating the matter as this is certainly not how we conduct ourselves and I will be sure to provide you with sufficient feedback as soon as possible.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
Capital Legacy's replyOfficial
05 Sept 2022, 13:57Hi Christelle,
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey. We will certainly look into this and provide you with feedback as soon as possible.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey. We will certainly look into this and provide you with feedback as soon as possible.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Capital Legacy's reply05 Sept 2022, 13:57
Official
Hi Christelle,
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey. We will certainly look into this and provide you with feedback as soon as possible.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey. We will certainly look into this and provide you with feedback as soon as possible.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints