Capital "Appalling" legacy

I having two debit orders going off my account which I have been struggling to have cancelled since a ***** agent concluded a "Sale" and got leads in a rather sneaky manner. Azia from was supposed to call me to sort this whole mess out but is apparently too busy to even respond to me. Before her/him, I had agents promise to call me back but never did from the 1st debit order, we're now heading for the 3rd one.

This has been one of the most appalling customer experiences I've ever experienced, don't let me even get started on the empty promises. To think these are the people we are made to believe will look after our families once we're gone, hell they couldn't even wait for me to go before showing their ***** colours.

Be warned, tread extra carefully in here, they have a way of not getting back to people.