cant keep to basic principles
Guys please dont waste your time with Natasha from Capital legacy complaints she cant keep to basic facts and or apply basic principles she doesn't know the difference between test date and report dates. Apparently people I am a fortune teller apparently I would be able to know on the 23rd march what a report would say on the 29th march so anybody needs the lotto numbers let me know
Helpful (0)
Replies (2)0
Replies (2)
Capital Legacy's replyOfficial
31 Aug 2023, 15:47Good Afternoon Sevrin,
Thank you for reaching out.
I can assure you that your complaint was approached with the principles of Treating Customers Fairly. These principles ensure that fairness is app**** to all your experiences relating to new business, Plan Terms and Conditions, service and Claims processes.
The investigation was driven by analyzing the root cause of the complaint to enable a fair and appropriate resolution, that does not prejudice you as the complainant or the financial services provider.
We understand that insurance can be complex, and our team carefully reviews each case to ensure fair and accurate decisions are made. We provided more detail on the reasoning for reaching each decision and we provided you with the necessary information should you wish to institute further action.
We sincerely wish you the best,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for reaching out.
I can assure you that your complaint was approached with the principles of Treating Customers Fairly. These principles ensure that fairness is app**** to all your experiences relating to new business, Plan Terms and Conditions, service and Claims processes.
The investigation was driven by analyzing the root cause of the complaint to enable a fair and appropriate resolution, that does not prejudice you as the complainant or the financial services provider.
We understand that insurance can be complex, and our team carefully reviews each case to ensure fair and accurate decisions are made. We provided more detail on the reasoning for reaching each decision and we provided you with the necessary information should you wish to institute further action.
We sincerely wish you the best,
Natasha Thysse
National Manager - Customer Care and Complaints
Best regards,
Capital Legacy's reply31 Aug 2023, 15:47
Official
Good Afternoon Sevrin,
Thank you for reaching out.
I can assure you that your complaint was approached with the principles of Treating Customers Fairly. These principles ensure that fairness is app**** to all your experiences relating to new business, Plan Terms and Conditions, service and Claims processes.
The investigation was driven by analyzing the root cause of the complaint to enable a fair and appropriate resolution, that does not prejudice you as the complainant or the financial services provider.
We understand that insurance can be complex, and our team carefully reviews each case to ensure fair and accurate decisions are made. We provided more detail on the reasoning for reaching each decision and we provided you with the necessary information should you wish to institute further action.
We sincerely wish you the best,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for reaching out.
I can assure you that your complaint was approached with the principles of Treating Customers Fairly. These principles ensure that fairness is app**** to all your experiences relating to new business, Plan Terms and Conditions, service and Claims processes.
The investigation was driven by analyzing the root cause of the complaint to enable a fair and appropriate resolution, that does not prejudice you as the complainant or the financial services provider.
We understand that insurance can be complex, and our team carefully reviews each case to ensure fair and accurate decisions are made. We provided more detail on the reasoning for reaching each decision and we provided you with the necessary information should you wish to institute further action.
We sincerely wish you the best,
Natasha Thysse
National Manager - Customer Care and Complaints
Best regards,
's updateReviewer Update
06 Sept 2023, 15:58stop talking *** you **** and used the wrong information to benefit your company you have been reported to FAIS the ombudsman and i will be consulting with the HAWKs to investigate your company
's update06 Sept 2023, 15:58
Reviewer Update
stop talking *** you **** and used the wrong information to benefit your company you have been reported to FAIS the ombudsman and i will be consulting with the HAWKs to investigate your company