VH
Vera H
1 reviews | Active since Mar 2024
25 Mar 2024, 12:33
Can't cancel policy
I've been trying since the start of February to cancel my policy. I have still not heard back from ONE staff member (I've contacted 3) that the policy is now cancelled. Payment went through end of Feb and since then I've cancelled with the bank...what else must I do??
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Replies (1)
Capital Legacy's replyOfficial
25 Mar 2024, 14:14Good day Vera,
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply25 Mar 2024, 14:14
Official
Good day Vera,
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care