1 reviews | Active since Aug 2024
Cancelling my policy declining my claim
Good day It's now been over two months that I have been back and forth with capital legacy Basically this all comes down to capital legacy pushing the blame on me Firstly my claim was denied because they say I **** about my health questions Then I was told after them send me my policy of over 4 years and me stating that it wasn't my signature as I didn't answer no to all the health questions Know they have cancelled my policy Given me back my premiums to shut me up and said my policy is null and void But they will keep the cancellation and in-house so other insurance companies can't see it What a joke if I am guilty why give me back my premiums Why keep it in House Why can't they give me my recording of my policy Why was my broker disbard But still after 4 years his name is on my policy Why was my policy not checked by the manager who offer sees the brokers Why after the disbardment of my broker did nobody contact me but ever year someone was get a renewal bound from my policy So many unanswered questions but now they say for over +-3 weeks my policy has been reviewed by the committee In this time from all the stress I have had a heart attack due to the stress of knowing what will happen to my family my health has taken a turn I am mentally in a bad space I cant sleep SO PEOPLE IS CAPITAL LEGACY REALLY CARE ABOUT YOU AND YOUR LOVED ONES WELL NO THEY DONT GIVE A **** AS LONG AS THEY CAN TAKE AND MISS USE YOU THEY HAPPY they thought by giving me back my premiums I would of rolled over BUT CAPITAL LEGACY I AM HERE TO MAKE SURE PEOPLE KNOW WHAT YOU REALLY ARE REGARDS SHANE
The investigating agent has confirmed that this matter has been escalated to the Complaints Committee due to the complexity of the issue. A response has already been provided regarding the initial complaint from our side.
Please note that the broker in question is not directly employed by Capital Legacy, but operates through an independent brokerage that referred you to our services. As a result, we are unable to provide a recording of the call, as we cannot confirm whether the conversation took place via the broker’s personal mobile device or a recorded line, as it was not done via Capital Legacy's recorded lines.
Lesego Mabaso
Senior Client Care Team Leader
The investigating agent has confirmed that this matter has been escalated to the Complaints Committee due to the complexity of the issue. A response has already been provided regarding the initial complaint from our side.
Please note that the broker in question is not directly employed by Capital Legacy, but operates through an independent brokerage that referred you to our services. As a result, we are unable to provide a recording of the call, as we cannot confirm whether the conversation took place via the broker’s personal mobile device or a recorded line, as it was not done via Capital Legacy's recorded lines.
Lesego Mabaso
Senior Client Care Team Leader
Secondly the broker work inside the same building as capital legacy one of capital legacy manager over saw the sellers BG of these policies so please stop playing the victim as this was sold at +-11:00 am in the morning
The broker gave capital legacy it laptop with all recording so where is the recording
Please don't tell me that he used his private phone to make a over 45 Min call on his phone
As I spoke to my other broker to make sure all my other things are in order he advised me that as independent broker wouldn't have a laptop from capital legacy so stop with the lies please
Regardless if this broker was not directly working for capital legacy you need to take responsibility for him
You took my premium for over 4 years so you agreed that my policy was correct
Why did you not check is policies when he was disbard
Take responsibility for your actions
Stop trying to pass the buck
Please ask whoever had to send me the response please send it through
Regards
Shane
Secondly the broker work inside the same building as capital legacy one of capital legacy manager over saw the sellers BG of these policies so please stop playing the victim as this was sold at +-11:00 am in the morning
The broker gave capital legacy it laptop with all recording so where is the recording
Please don't tell me that he used his private phone to make a over 45 Min call on his phone
As I spoke to my other broker to make sure all my other things are in order he advised me that as independent broker wouldn't have a laptop from capital legacy so stop with the lies please
Regardless if this broker was not directly working for capital legacy you need to take responsibility for him
You took my premium for over 4 years so you agreed that my policy was correct
Why did you not check is policies when he was disbard
Take responsibility for your actions
Stop trying to pass the buck
Please ask whoever had to send me the response please send it through
Regards
Shane
I have followed up regarding this matter and have been advised that this matter is under investigation and an outcome will be communicated.
Lesego Mabaso
Senior Client Care Team Leader
I have followed up regarding this matter and have been advised that this matter is under investigation and an outcome will be communicated.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing your concerns to our attention. Please be assured that we take all complaints very seriously and have duly acknowledged the matters you’ve raised.
In line with our complaints escalation process, and following the complaint you submitted to both Capital Legacy and the independent industry complaints body, the matter is currently undergoing further review by our insurer.
The insurer is following the required process as set out by the industry complaints body, and once their review is complete, a formal outcome will be communicated directly to them.
We appreciate your patience and understanding while this process is being followed, and we remain committed to ensuring a fair and thorough resolution.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing your concerns to our attention. Please be assured that we take all complaints very seriously and have duly acknowledged the matters you’ve raised.
In line with our complaints escalation process, and following the complaint you submitted to both Capital Legacy and the independent industry complaints body, the matter is currently undergoing further review by our insurer.
The insurer is following the required process as set out by the industry complaints body, and once their review is complete, a formal outcome will be communicated directly to them.
We appreciate your patience and understanding while this process is being followed, and we remain committed to ensuring a fair and thorough resolution.
Lesego Mabaso
Senior Client Care Team Leader