Cancellations not actioned, refunds not processed.

Cancelled our 2 Capital Legacy policies on 26 June 2022, then they emailed asking if we are sure, then they called days later asking if we are sure. On 1 September the policies was still not cancelled. Even Discovery contacted Capital Legacy to cancel the policies. Maybe their sales are good but their aftersales and cancellation process is dismal. I will not recommend Capital Legacy to anyone. Refunds also not mentioned or actioned. Emails sent 23 June, 4 July, 3 August and 1 September. Do not use them, they will continue taking your money off a debit order months after the cancellation was requested.