Cancellation policy

I have been trying to cancel policy with Capital Legacy for months now with no success. I did took will but did not agree on any policy that was suppose to deduct money from me. As well as the will I didn't not sign it but my signature had been **********LY SIGNED. I have been trying to cancel policy from November. One of their consultants by the name Subastian Govender called me requesting to send cancellation forms and other documents, I sent the documents for second time and no RESPONSE from him. I called him on the 21/ 01/2022 and he said they going to cancel the policy and they will be no deduction on February but they still deducting my money. I'm stuck with the policy that I don't want. I would like my money BACK.