JL
Joanne L
1 reviews | Active since Nov 2022
01 Jun 2026, 22:26
Cancel policy
I apparently have a Capital legacy policy that is unknown to me. Please cancel with immediate effect and pay my money back as I never concerted to it
Helpful (0)
Replies (5)0
Replies (5)
Capital Legacy's replyOfficial
02 Jun 2026, 07:48Hi Joanne,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply02 Jun 2026, 07:48
Official
Hi Joanne,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
JL
Joanne L's updateReviewer Update
09 Jun 2026, 06:17Still haven't received my refund
JL
Joanne L's update09 Jun 2026, 06:17
Reviewer Update
Still haven't received my refund
Capital Legacy's replyOfficial
09 Jun 2026, 08:15Hi Joanne,
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
Please note that we have attempted to contact you via email and on the contact, number provided, however, we were unable to reach you and have not yet received a response to our email.
Could you kindly provide us with an alternative contact number or let us know a convenient time for us to contact you?
We look forward to hearing from you.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply09 Jun 2026, 08:15
Official
Hi Joanne,
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
Please note that we have attempted to contact you via email and on the contact, number provided, however, we were unable to reach you and have not yet received a response to our email.
Could you kindly provide us with an alternative contact number or let us know a convenient time for us to contact you?
We look forward to hearing from you.
Luturcia van Wyk
Customer Experience Consultant
JL
Joanne L's updateReviewer Update
29 Jun 2026, 10:30Still waiting
JL
Joanne L's update29 Jun 2026, 10:30
Reviewer Update
Still waiting
Capital Legacy's replyOfficial
30 Jun 2026, 14:47Hi Joanne,
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
Please note that we have attempted to contact you via email and on the contact, number(s) provided, however, we were unable to reach you and have not yet received a response to our email.
Could you kindly provide us with an alternative contact number or let us know a convenient time for us to contact you?
We look forward to hearing from you.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply30 Jun 2026, 14:47
Official
Hi Joanne,
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
Please note that we have attempted to contact you via email and on the contact, number(s) provided, however, we were unable to reach you and have not yet received a response to our email.
Could you kindly provide us with an alternative contact number or let us know a convenient time for us to contact you?
We look forward to hearing from you.
Luturcia van Wyk
Customer Experience Consultant