CS
Chantell S
1 reviews | Active since Sept 2016
31 Oct 2025, 09:06
CANCEL MY POLICY AND PAY BACK MY MONEY
I sent my first cancellation email on 1 September 2025. I am still paying Capital Legacy. I have followed up with 5 emails requesting the cancellation - nothing. Michelle Puseltso Moahlodi just ignores my emails. They seem quick to sign you up, but are doing everything they can to prevent you from cancelling.
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Capital Legacy's replyOfficial
31 Oct 2025, 14:47Hi Chantell,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply31 Oct 2025, 14:47
Official
Hi Chantell,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader