JM
Justine M
1 reviews | Active since Sept 2013
26 Nov 2021, 03:01
Being billed, yet did not accept service
I received a quote on a will and other product services with capital legacy. The will has not been signed, as the content contained continues to be incorrect. I am being billed for this despite the service not being taken up.
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Capital Legacy's replyOfficial
29 Nov 2021, 10:01Good Morning Justine,
Thank you for getting in touch, please accept my apologies for any confusion caused as your monthly premium is not for the Will but for the Legacy Protection Plan and will remain in place whether we have your signed Will or not.
Tiffany will be giving you a call to address all your concerns and we'll be sure to have this resolved for you as soon as possible.
Have a lovey week ahead,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for getting in touch, please accept my apologies for any confusion caused as your monthly premium is not for the Will but for the Legacy Protection Plan and will remain in place whether we have your signed Will or not.
Tiffany will be giving you a call to address all your concerns and we'll be sure to have this resolved for you as soon as possible.
Have a lovey week ahead,
Natasha Thysse
National Manager - Customer Care and Complaints
Capital Legacy's reply29 Nov 2021, 10:01
Official
Good Morning Justine,
Thank you for getting in touch, please accept my apologies for any confusion caused as your monthly premium is not for the Will but for the Legacy Protection Plan and will remain in place whether we have your signed Will or not.
Tiffany will be giving you a call to address all your concerns and we'll be sure to have this resolved for you as soon as possible.
Have a lovey week ahead,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for getting in touch, please accept my apologies for any confusion caused as your monthly premium is not for the Will but for the Legacy Protection Plan and will remain in place whether we have your signed Will or not.
Tiffany will be giving you a call to address all your concerns and we'll be sure to have this resolved for you as soon as possible.
Have a lovey week ahead,
Natasha Thysse
National Manager - Customer Care and Complaints